返金ポリシー
RETURN AND REFUND POLICY
We want you to be happy with your order. If something isn't right, we're here to help.
30-DAY RETURNS
You have 30 days from the delivery date to request a return. To be eligible, the item must be unworn and unused, in its original condition, and in its original packaging with all tags attached.
HOW TO START A RETURN
Email support@aurleen.com with your order number and the reason for the return. We reply within 2 business days with return instructions and the return address. Items sent back without requesting a return first cannot be accepted.
RETURN SHIPPING
If the return is due to our error - wrong item, defective, or damaged in transit - we cover the return shipping cost. For all other returns, the customer is responsible for return shipping.
REFUNDS
Once we receive and inspect your return, we email you to confirm the outcome. Approved refunds are issued to the original payment method within 10 business days. Depending on your bank or card issuer, it can take an additional 5 to 10 business days for the funds to appear on your statement. Original shipping charges are non-refundable.
EXCHANGES
The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.
DAMAGED OR INCORRECT ITEMS
Please inspect your order on arrival. If an item is defective, damaged, or not what you ordered, contact us within 7 days of delivery at support@aurleen.com with photos, and we will make it right at no cost to you.
NON-RETURNABLE ITEMS
Gift cards, final sale items, and items marked as non-returnable on the product page cannot be returned.
ORDER CANCELLATIONS
Orders can be cancelled for a full refund if the request reaches us before the order ships. Email support@aurleen.com as soon as possible.
CONTACT US
Aurleen Store
412 W 7th St, Clovis, NM 88101, United States
support@aurleen.com
+1 213-802-1855