配送ポリシー

SHIPPING POLICY

 

ORDER PROCESSING

Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email with tracking information as soon as your order ships.

 

DELIVERY TIMES

Estimated delivery is 7 to 15 business days after the order ships. Delivery times are estimates provided by the carrier and are not guaranteed. Weather, customs processing, and carrier delays can extend them.

 

SHIPPING RATES

Shipping rates are calculated at checkout based on your destination and are shown before you complete your purchase.

 

TRACKING

A tracking number is emailed to you when your order ships. Tracking information can take up to 72 hours to become active in the carrier's system. If your tracking has not updated after 7 business days, email support@aurleen.com and we will investigate with the carrier.

 

SHIPPING ADDRESSES

Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer. If you notice a mistake, email support@aurleen.com immediately - we can update the address only if the order has not shipped yet.

 

LOST OR DELAYED PACKAGES

If your package is marked as delivered but you have not received it, check with neighbours and your local carrier office first, then contact us within 7 days of the delivery date. For packages that stop tracking or are lost in transit, contact us and we will open a claim with the carrier and either reship your order or issue a full refund.

 

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties and taxes charged by the destination country. These charges are the responsibility of the customer and are not included in the price or shipping cost. Refused packages that are returned to us due to unpaid customs charges are refunded less the shipping cost.

 

CONTACT US

Aurleen Store

412 W 7th St, Clovis, NM 88101, United States

support@aurleen.com

+1 213-802-1855